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Refund and Returns Policy

Returns and Refunds Policy for C63s.com

Effective Date: 07/11/2023

At C63s.com, we take pride in offering premium C63s branded products, and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are here to assist you with our Returns and Refunds Policy. Please read the following carefully to understand our policies and procedures.

1. Eligibility for Returns and Refunds

  • You have 3 calendar days from the date of delivery to initiate a return or refund request.
  • To be eligible for a return or refund, the item must be unused, in the same condition as received, and in its original packaging.
  • Certain items, such as personalized or customized products, may not be eligible for return or refund unless they are defective or damaged upon arrival.

2. Initiating a Return or Refund

To initiate a return or refund request, please follow these steps:

  • Contact our customer support team at hello@c63s.com or +27 068 069 0610 within the specified return period to request a Return Authorization (RA) number.
  • Clearly indicate the reason for the return and provide any necessary documentation or photographs to support your request.
  • Once your return request is approved, we will provide you with an RA number and instructions on how to proceed.

3. Return Shipping

  • You are responsible for the cost of return shipping, except in cases where the return is due to a product defect or an error on our part.
  • We recommend using a trackable shipping method to ensure that your return is received.

4. Refund Process

  • Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.
  • If the return is approved, we will process your refund within seven [7] business days.
  • Refunds will be issued in the original form of payment used for the purchase.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process as described above and place a new order for the desired item on our website.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer support team immediately. We will work with you to resolve the issue, which may include sending a replacement item or issuing a refund.

7. Restocking Fees

We do not charge restocking fees for eligible returns.

8. Contact Us

If you have any questions, concerns, or requests related to returns or refunds, please do not hesitate to contact us at hello@c63s.com or +27 068 069 0610. Our dedicated customer support team is here to assist you and ensure your satisfaction.

Thank you for choosing C63s.com. We appreciate your business and look forward to providing you with exceptional service and premium C63s branded products.