1. What is C63s.com, and what do you offer?

C63s.com is an online store specializing in premium C63s branded products. We offer a wide range of clothing items and accessories featuring our unique designs, focusing on quality, style, and exclusivity.

2. Where are you located, and where do you ship to?

We are based in South Africa and ship our products globally. Whether you're in South Africa or anywhere else in the world, we can deliver our premium C63s branded products to your location.

3. How do I place an order?

To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Then, proceed to the checkout page, where you will enter your shipping and payment information to complete your order.

4. What payment methods do you accept?

We accept various payment methods, including major credit cards, debit cards, and other secure online payment options. During the checkout process, you can select the Payfast preferred payment method.

5. How long will it take to receive my order?

Shipping times vary depending on your location, chosen shipping method, and customs clearance processes. Typically, domestic orders within South Africa arrive within a few business days, while international orders may take longer, usually within a week or two.

6. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress. You can use this information to stay updated on your delivery's status.

7. Do you offer returns or exchanges?

Yes, we offer returns and exchanges. Please review our Returns/Refunds Policy on our website for detailed information on the process and conditions for returning products and receiving refunds or exchanges.

8. What should I do if I have a problem with my order or need assistance?

If you have any issues or questions regarding your order, our customer support team is here to help. Please reach out to us through our contact page, and we will assist you promptly.

9. Are your products ethically sourced and of high quality?

Yes, we take pride in offering premium quality C63s branded products. All items are sourced from reputable suppliers, and we maintain high standards of quality and workmanship in our designs and manufacturing.

10. How can I stay updated on new products and promotions?

To stay informed about our latest products, promotions, and news, you can subscribe to our newsletter on our website. Additionally, follow us on our social media channels for regular updates.

11. Can I contact you for partnership or wholesale inquiries?

Yes, we welcome partnership and wholesale inquiries. Please contact us through our business inquiries page, and our team will respond to your inquiry promptly.

12. How do I contact your customer support team?

Please fill in the contact form with your concerns on our contact us page and our customer support team will get back to you.

13. Is international shipping available, and how much does it cost?

Yes, we offer international shipping to various countries. Shipping costs depend on your location and the shipping method you choose during checkout. Shipping rates will be displayed before you finalize your purchase.

14. Do you offer size guides for your clothing items?

Yes, we provide size guides to help you select the right size for our clothing items. You can find these guides on each product's page under the "Size Guide" section. If you have specific sizing questions, our customer support team is happy to assist.

15. Can I change or cancel my order after it’s been placed?

We strive to process orders quickly; however, if you need to change or cancel your order, please contact our customer support team as soon as possible. Changes or cancellations may be possible if your order has not yet been shipped

16. Are your products limited edition or part of a seasonal collection?

Many of our products are released as limited editions or as part of seasonal collections. To stay updated on the availability of specific designs or collections, check our website regularly and subscribe to our newsletter for announcements.

17. Do you offer gift cards or gift certificates?

Yes, we offer gift cards that make for great gifts. You can purchase and redeem them on our website. They are available in various denominations and do not expire.

18. What measures do you take to ensure the security of my personal and payment information?

We prioritize the security of your data. Our website employs industry-standard encryption technologies to protect your personal and payment information during transactions. For more details, please review our Privacy Policy.

19. Can I request custom or personalized designs on your clothing items?

We do offer custom or personalized designs on our clothing items which can be seen on the customize tab on the site.

20. Do you have a loyalty or rewards program for returning customers?

We appreciate our loyal customers and are actively exploring the possibility of launching a loyalty or rewards program in the future. Stay tuned for updates on our website and newsletter.

21. Are there any upcoming sales or promotions I should be aware of?

To stay informed about upcoming sales, promotions, and exclusive offers, subscribe to our newsletter and follow us on social media. We regularly announce special discounts and events to our subscribers and followers.

22. Can I visit a physical store or showroom to see your products in person

C63s.com is an online-only store, and we do not have physical retail locations or showrooms. However, our website provides detailed product information and high-quality images to help you make informed purchasing decisions.

If you have any further questions or require additional information, please don't hesitate to reach out to our customer support team. We are here to assist you in any way we can.